Customer Service / Sales Internal Service

Welcome to TheraBionic GmbH!

Would you like to be there right from the start and help shape our processes?

Then you have come to the right place.

 

We are looking for a motivated employee to build up our internal sales force in the 28 countries of the EU as well as in Iceland, Norway, Liechtenstein and Switzerland.

Her/his field of activity can be described as follows:

Support of the customer and the customer processes from order acceptance to dispatch, especially with regard to traceability of medical products and market surveillance (PMS – Post Market Surveillance).

 

Your task with us will be:

  • consulting, processing of customer and interested party enquiries mainly in the B2C area (product enquiries, payment methods, prescriptions, general terms and conditions, etc.)
  • preparation and tracking of individual offers
  • order processing (creation of customer files, invoices, dispatch, acceptance of complaints processing, etc.)
  • support and assistance of sales partners
  • quality documentation and in cooperation with the QMB (quality management representative) development of the quality management system in the area of responsibility
  • on-site customer consultation and participation in exhibitions and trade fairs, if required

 

The following requirements are very important for us:

  • In general, willingness and self-confidence to take on other tasks not mentioned here.
  • Language skills (required: German, English, French)
  • Knowledge of business processes (e.g. order acceptance, office organization, accounting)
  • Good IT knowledge
  • Reliable, independent and goal-oriented work
  • Strong communication skills
  • Competence in conflict resolution
  • Empathy and understanding for the situation of our customers

 

Your chance:

  • Participation in shaping your own work processes in an international team
  • Training opportunities according to interests and needs
  • Office within walking distance of Ettlingen city centre
  • High degree of independence and personal responsibility
  • A corporate structure with short decision-making paths

 

Have we aroused your interest? Then get to know us personally!

Please send your detailed application stating your salary expectations and earliest possible starting date to regina.mueller@therabionic.com.